Experience from Twitter Customer Experience Team isn’t a good one!
🗣Twitter Public Policy and Twitter Design
Twitter Customer Experience or Support System sent me an email survey after I complained about abusive tweets coming directly to my twitter handle.
Answer to Twitter survey
[1]
Hey Twitter, Your support system is not effective at all. May be you are keeping this support team or AI , just for compliance reasons. Your AI can not identify the Hindi abuses written in roman letters.
May be you are under pressure with government bodies to let go off their IT cell members.
“My Twitter handle was unnecessarily tagged over for some other twitter users' tweet who had retweeted one of my Holi special tweet.
May be this twitter user who had retweeted must have tweeted something which was controversial for these fringe elements.
So there has been no fault of mine.”
Yet these fringe elements abusing me tagging my twitter handle.
Where is the justice? What kind of support you giving genuine users.
Nothing... Nothing at all. 🥵
[2]
Your answer is autogenerated response. It doesn't give any insight or logical reason with evidence. While reporting you ask us tweet link, screenshot, and every possible evidence to conduct inquiry... but when you give us answer that you did not find anything against the twitter guidelines... you never give us any clue how you conducted the inquiry... what is the procedure... and what visuals evidence you giving me to convince me to believe your verdict.
You not giving anything.
So it's just a procedural compliance to complete the formality.
Not satisfied at all. 🚫😭
Disclaimer: All the images/screenshots, videos, and links shown here belong to respected owners and are shared here for review and appreciation purposes.
🔖TAGS:
#twitter #twitter_customer_experience #bad_experience #experience #customer_satisfiction #survey #one_sided #support_team #twitter_guidelines #email #twitter_handle #vision5design
